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1. Appointments
Appointments are available Monday – Friday 8:00 am to 6:00 pm., and Saturdays 8:00 am to 12:00 pm. Same day appointments are available for sick patients and emergencies. Please call us at (217)356-6387 to set up an appointment that is convenient with your schedule.

2. Prescription Policy
At Animal Hospital at the Crossing, we understand that there may be times in which your pet’s medications may be obtained from alternative sources other than our hospital. We will be pleased to provide you with a prescription if the client patient relationship has been met and all criteria for a refill are up to date. You will find that our in house pharmacy prices, as well as our online store prices, are very competitive with other online pharmacies.

3. Prescription Refills
So that we may accurately refill your pet’s medications we request as much notice as possible when refills are needed.

4. Fees
The fees we charge for services are based upon what is needed to maintain the high quality of care we are proud to provide. Payment is required at the time service is rendered. For your convenience, we accept cash, local checks, Visa, MasterCard, Discover, and Care Credit.

5. How do I know if my pet is in pain?
It can sometimes be difficult to tell. If you are not sure but suspect your dog or cat may be hurting, or is just not acting right, call us to have us examine your pet. Some signs of pain are more obvious, such as limping, but some signs are more subtle and can include: not eating, a change in behavior or normal habits, being more tired and having less energy. Of course, these symptoms can also be caused by many problems, so early observation and action is important.

6. When is the best time to spay or neuter my pet?
The best time to spay or neuter your dog or cat is 4-6 months of age. However, it can be done at most ages.

7. Vaccinations
Vaccines are an important part of your dog or cat’s health care. Vaccines keep your pet healthy and prevent serious diseases. Our veterinarians will make sure your pet avoids these serious diseases through annual wellness exams, vaccinations and parasite protection.

  • Dog Vaccines:

    • Rabies vaccine. Rabies is a fatal disease that has no cure, but can be prevented by vaccinating your pet. Rabies is transmitted through bites from wild animals, particularly skunks, raccoons, possums, bats, and foxes.  This disease can be transmitted to humans through the bite or scratch of an infected pet/animal.  Puppies/kittens will first receive this vaccination at 16 weeks of age; then will be revaccinated every 1-3 years as required by law.
    • DAPP vaccine. This is a “4-way” canine vaccine that vaccinates against canine distemper, adenovirus type 2, parainfluenza, and parvovirus.  Distemper has no cure and parvovirus is often fatal, especially in puppies, which is why it is initially boostered multiple times.   Puppies can be vaccinated as early as 6 weeks and are boostered every 3 weeks until 16 weeks of age.  Adult dogs are then revaccinated yearly.
    • Leptospirosis Vaccine. Leptospirosis is a bacterial disease that is spread by wildlife (raccoons, skunks, deer, opossums, squirrels, rats) and domestic animals through their urine. It can be passed to people. Canine leptospirosis has risen dramatically in recent years. To prevent Leptospirosis in your dog, discourage your pet from drinking standing water and vaccinate yearly.
    • Bordetella. Also known as “kennel cough”. We recommend the oral vaccine when a patient will be boarding, grooming, or in any situation where they will come into contact with other pets (dog care, obedience, park, etc.).
    • Lyme Vaccine Lyme disease is an infection caused by bacteria and is transmitted through the bite of an infected deer tick. Vaccines are available to help prevent disease; an initial vaccination is followed by a booster vaccine 2 to 4 weeks later and then annual boosters. We may recommend testing your dog for Lyme disease, based on exposure risks, before starting the vaccine series.
  • Cat Vaccines:

    • Rabies Vaccine Rabies is a fatal disease that has no cure, but can be prevented by vaccinating your pet. Rabies is transmitted through by bites from wild animals, particularly skunks, raccoons, possums, bats, and foxes.  This disease can be transmitted to humans through the bite or scratch of an infected pet/animal.  Puppies/kittens will first receive this vaccination at 16 weeks of age; then will be revaccinated every 1-3 years as required by law.
    • FVRCP Vaccine. This is a “4-way” feline vaccine that vaccinates against feline distemper (aka panleukopenia), rhinotrachetitis, and calici.  Kittens can be vaccinated as early as 6 weeks and are boostered every 3 weeks until 16 weeks of age.  Adult cats are then revaccinated every 3 years.
    • Feline Leukemia Vaccine. Feline leukemia virus (FeLV) is generally transmitted through contact with saliva from an infected cat. Unlike many other viruses FeLV enters certain cells in a cat’s body and changes the cells’ genetic characteristics permitting FeLV to continue to reproducing within the cat each time infected cells divide. This allows FeLV to become dormant in some cats, making disease transmission and prognosis difficult to predict. Kittens can be vaccinated against FeLV at 8 weeks of age. A booster vaccination is given 3 to 4 weeks later, followed by annual boosters.

8. What is kennel cough?
Also called Infectious Tracheobronchitis, it is easily transmitted through the air. It is caused by viruses and/or bacteria that affect the respiratory system of dogs. Frequent vaccination is the best way to reduce the severity of respiratory disease.

9. What is Lyme disease?
Lyme is a disease transmitted by ticks. It is a chronic illness that can lead to kidney failure and/or cardiomyopathy in dogs. The vaccine is recommended for dogs and puppies that are considered “high risk due to travel”. This includes dogs that spend time outdoors in wooded or grassy areas, such as dog parks, campgrounds, hunting fields/meadows/ponds, and/or dogs that visit Lyme-endemic areas of the Northeast, Mid-Atlantic or upper Midwest. 

10. How many months should my pet be on heartworm prevention medication?
Heartworm disease is a serious disease transmitted by infected mosquitoes and if left untreated can be fatal.  We recommend all dogs and cats be given year round heartworm prevention regardless of lifestyle. Your dog will need to be tested with a simple blood test for heartworm disease on an annual basis. Heartworm prevention is administered once a month either by pill or by topical application.  Depending on the specific product you and your veterinarian choose for your pet, heartworm prevention medication can prevent other parasite infestations including internal parasites (intestinal parasites) and external parasites (fleas and ticks).  

11. Why does my dog need a blood test before purchasing heartworm prevention?
Dogs could get sick (vomiting, diarrhea, and/or death) if placed on heartworm prevention when they have heartworm disease.  Even if they have been on heartworm prevention year round there is always the possibility that the product may have failed for various reasons (your pet spit out the pill, did not absorb the pill appropriately, topical medicine was not applied properly, forgot to administer medication on time, etc.) and the earlier we can treat your pet for heartworm disease the better the prognosis.  Some companies will guarantee their product providing you use the heartworm prevention year round and are performing yearly heartworm tests.  When starting heartworm prevention it is important that you perform an initial heartworm test and another heartworm test 6-7 months after starting the prevention to rule out the prior infection fully.  During the early stages of development, some larvae are not detectable by the test. It may take a full 6-7 months before they can be detected, which is why we need to repeat the testing later after starting preventative. 
12. My pet never goes outside so does it really need heartworm prevention?
  Yes.  Heartworm disease is transmitted through the bite of a mosquito and all mosquitoes can get into houses.

13. Doesn’t the fecal sample test for heartworms?
No.  Heartworm disease is a blood-borne disease that is transmitted through mosquitoes.  A simple blood test will confirm whether or not your dog has heartworm disease.

14. How can I prevent fleas?
It is important to prevent fleas. We recommend all dogs and cats be given a monthly flea preventive regardless of lifestyle. Not only are they uncomfortable for your pet, fleas are also carriers of disease. There are many medications for the treatment and prevention of fleas. Some medications are in a combined form with the monthly heartworm medication. Not only is this convenient, but it reduces the cost of two medications! Although fleas are more prevalent in summer months, fleas are seen year round.

15. Why does my pet need a dental cleaning and how often should this be done?
We believe an annual professional dental exam, tooth scaling and polishing are necessary to treat and maintain your dog and cat’s healthy teeth and gums. As your pet ages or his or her health needs change, advanced dental care may be required. Your pet's teeth and mouth should be examined by us on a regular basis.

16. Do I need to brush my pet’s teeth at home?
Yes. Proper dental care at home is highly recommended to help maintain the oral health of your dog and cat. Home dental care for companion animals should start early, even before the adult teeth erupt. It is best if owners brush their dogs and cats teeth frequently. Although tooth brushing is the best method of preventing plaque, calculus, and bacterial build-up, there are many options for dental home care. Other oral home care options such as dental formulated foods, water additives, and dental treats should be considered. 

17. What should I bring for my pet's hospital stay?
If your pet is on a special diet or on any medications, you should bring these with you to the hospital. You may also bring a toy or special item for your pet.  We will do our best to make sure belongings stay with your pet; however these items occasionally go missing in the laundry, so we cannot guarantee their return.

18. Are there any special at-home care instructions for my dog or cat before undergoing surgery?
Please do not feed your pet after 12 AM Midnight the evening before a scheduled procedure. There is no restriction on drinking water. Plan to arrive at the office between 8:00-8:30 AM, and allow 30 minutes for check-in procedures.

19. Why does my pet need to be admitted several hours before a surgical procedure?

In preparation for the procedure, your pet will receive:

  • Pre-anesthetic exam
  • Pre-anesthetic bloodwork
  • Premedication to easy anxiety and to smooth induction of anesthesia
  • Placement of an intravenous catheter to deliver medications and fluids that support blood pressure and organ function during anesthesia
  • In addition to the above it gives your pet a chance to acclimate to the hospital environment to make the situation less stressful.

This all needs to be complete BEFORE your pet's scheduled procedure time.

20. Is anesthesia safe for my pet?
At Animal Hospital at the Crossing, we take all anesthetic cases very seriously. We utilize the safest, multi-modal approach that is individually created for each dog or cat. It includes injectable medications for sedation and pain management as well as gas anesthetic agents. The combination of pre-anesthetic assessment of your pet (including blood work), use of modern anesthetic agents, and the latest anesthetic monitoring equipment means that anesthesia is generally considered to be a very low risk for your pet.

When we place your dog or cat safely under general anesthesia, a breathing tube is inserted into the trachea (windpipe) to administer oxygen mixed with the anesthetic gas. As with people, an intravenous catheter is placed into your pet’s arm or leg to infuse with fluids during the procedure. Once the procedure is completed and the anesthetic is turned off, oxygen is continued to be delivered to your pet until your pet wakes up and the tube is removed.

We closely monitor your pet during the procedure and the recovery process using advanced monitoring equipment. Parameters often monitored include oxygen concentration in the blood stream (pulse oximetry), electrocardiogram (EKG), core body temperature, respiratory rate, blood pressure and carbon dioxide level. The monitoring findings allow us to perform safe anesthesia.

21. What is a multi-modal approach to anesthesia?
A multi-modal approach refers to the layered administration of small amounts of different medications to achieve the desired levels of anesthesia and pain management. We administer lower doses of each individual anesthetic which generally equates to, fewer side effects, complete pain relief and faster post-operative recovery.

22. How will you manage my pet’s pain during surgery?
We believe in performing surgery with advanced pain management techniques because we want to maximize the comfort of your pet during and after his/her procedure. Comfort control improves your dog or cat’s recovery and speeds the healing process. We administer pain medication before beginning the procedure, during and post-operatively as needed by your pet.

23. My pet is older, is anesthesia safe?
Anesthesia in otherwise healthy, older pets is considered safe. It is important to have recommended pre-operative testing performed prior to anesthesia to check major organ function and allow us to tailor the anesthesia to any pre-existing medical conditions. 

24. My pet has kidney and heart disease, is anesthesia safe?
Prior to anesthesia, patients with kidney disease should be fully evaluated with blood tests, urinalysis, and possible ultrasound. Cardiology patients should also be evaluated including blood tests and echocardiogram (ultrasound of the heart).

25. When my pet is having surgery, when should I expect an update on my pet?
You will receive a call when your pet is in recovery from the procedure. If there are any abnormalities on pre-anesthetic exam or blood work, you will receive a call prior to the procedure in case we need to change plans. Remember that no news is good news, and you will be contacted immediately should the need arise.

26. After surgery, when will my pet be able to go home?
Pets undergoing outpatient procedures will be ready to go by close of business the same day unless noted otherwise during the post-operative phone update.

27. Answers to common questions after your pet returns home following surgery:

Decreased appetite can occur after surgery. There are several things you can try:

  • offer favorite foods or treats
  • warm the food slightly above room temperature to increase the odor/taste
  • some pets like low-sodium chicken/beef broth or chicken baby food. These can be fed alone or in addition to regular pet food

Bandage, cast or splint is wet, soiled or off
If the bandage becomes soiled, damp, chewed, or chewed off, please do not re-bandage at home. Duct tape and other items can trap moisture within the cast/bandage causing inflammation of the skin and tissues. In some cases, bandages inappropriately applied at home can even cut off the circulation to the foot. Call us immediately if you have concerns about your pet's bandage. Confine your pet to a single room or similar small area until you can call us and we can advise you to whether the bandage needs to be replaced. After a cast or splint is first removed, it may take 1-2 weeks for your pet to become accustomed to using the leg without the splint.

Constipation, bowel movements
Difficulty having bowel movements can be expected after illness, anesthesia, or surgery. It may take a few days for the gastrointestinal system to return to normal function. Fortunately, it is not vital for your pet to pass a stool on a regular daily basis. Please call if your pet has not passed a stool within 72 hours of discharge from the hospital or appears to be straining to defecate.

Although vocalizing can indicate discomfort, it is usually not a sign of pain (instinctively most pets will not vocalize because in the wild, this would attract predators!). Often, pets vocalize due to the excitement or agitation that they feel on leaving the hospital and returning to their familiar home environment. If crying or whining is mild and intermittent, you may simply monitor the situation. If vocalization persists, please call us for advice. In some cases, a sedative may be prescribed or pain medication may be adjusted.

Diarrhea may be seen after hospitalization. This can be caused by change in diet but is more commonly caused by the stress of being away from home. Certain medications prescribed to your pet may also cause diarrhea. If no blood is noted in the diarrhea, feed your pet a bland diet for 2-3 days to help the digestive tract get back to normal. If the diarrhea is bloody, lasts longer than 12-24 hours or if your pet becomes lethargic or vomits, please contact us immediately. You can purchase a nutritionally complete bland food from us available in cans or kibble. Alternatively, you may feed cooked/steamed rice mixed with an equal volume of low-sodium chicken broth, boiled chicken, chicken baby food or cooked turkey. Very lean, boiled hamburger meat can be substituted as well. Feed small meals every 4-6 hours. We do NOT recommend using any over-the-counter medication to treat the diarrhea. Please call us if there are any questions or problems.

We rely on you to keep the E-collar on your pet. While they may not enjoy it initially, they will enjoy even less having to come back to our office for a recheck visit to repair an incision that has been chewed open. They will need to wear the collar on for an even longer period if this happens! Most pets become accustomed to the collar within one or two days and they can eat, sleep, and drink with it on. We are counting on you: please keep the E-collar on your pet.

Implant or hardware is visible/exposed
Immediately confine your pet to a single room or a cage, call us, and come in so the doctor can recheck the surgery site.

Injury to surgical site
If for any reason you suspect that your pet has reinjured the surgical site, confine your pet and call us immediately for advice.

Medication Refills
If you have given your pet all the pain medication prescribed and you feel your pet still has discomfort, please call and we will be happy to discuss refilling the pain medication.

Despite the medications we have prescribed, some pets will still show signs of pain at home, such as restlessness/inability to sleep, poor appetite, lameness or tenderness at the site of surgery. Please confine your pet to limit their activity. Then call us immediately so we can dispense or prescribe additional medication or therapies as necessary to keep your pet comfortable. 

This is commonly seen after surgery. It may indicate soreness but is often due to anxiety. Please call and we can help determine whether additional pain medication is advised. We will be happy to recheck your pet for your peace of mind.

Seroma (fluid pocket)
In any healing surgical area, fluid produced during the healing process may accumulate and form a seroma (fluid pocket). Fortunately, this is not painful and does not impair the healing process. Eventually, the body will reabsorb the fluid so if the seroma is small, we typically will leave it alone. If it is large, we may remove the fluid with a needle and syringe or even place a drain. If you notice a seroma developing, please call. We may wish to recheck the area to ensure there is no infection.

This is a very common response to physiologic stress after surgery, injury, or any other health abnormality. The amount of shaking or trembling may be dramatic, but it does not imply severe pain, cold, or distress. It may involve the entire body, or just the area of surgery. It is most noticeable in the first 5 to 7 days post-operatively, and typically subsides in 1-2 weeks. If there are signs of pain such as restlessness, lack of appetite, or crying out, please call.

Some pets may urinate less after surgery or may seem to be unable to control urination. This is usually temporary and may be a side effect of medication, anesthesia drugs, or difficulty assuming "the position" to urinate. Please call if your pet has not produced urine for more than 12-24 hours. Many pets initially drink less after returning home, so expect less urination at first.

An episode or two of vomiting is occasionally seen after surgery or anesthesia. If the vomiting continues, blood is noted in the vomitus, or if your pet is not holding down any food or water, call to schedule a recheck of your pet by a veterinarian.